Privacy Policy

Tradie Solutions ("we", "us") builds websites and runs marketing for trade businesses in Australia and the United States. This policy explains what personal information we collect through tradiesol.com, why we collect it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

When you fill in our contact or audit form, we collect your name, phone number, email address, business name, trade, service area and the services you are interested in.

When you browse the site, we collect basic usage data such as pages visited, device type and approximate location through Google Analytics, using cookies.

If you become a client, we also hold the business information, logins and content you share with us to deliver the work.

How we use it

To reply to your enquiry, prepare your free marketing audit and send you a proposal.

To deliver and support the services you buy from us.

To understand how people use our website so we can improve it.

To send you occasional updates about our services. You can unsubscribe at any time using the link in any email or on our unsubscribe page.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business, such as our website host and form provider (Webflow), analytics (Google) and email tools, and only for the purposes above.

We may disclose information if the law requires it.

Overseas storage and access

Our team works remotely, and our service providers store data on servers outside Australia, including in the United States. Members of our team may access your information from outside Australia, including from Pakistan. We take reasonable steps to make sure anyone who handles your information protects it in line with the Australian Privacy Principles.

Cookies

We use cookies for analytics. You can block or delete cookies in your browser settings. The site still works without them.

Keeping your information safe

We store information with reputable providers that use encryption and access controls, and we limit access to the people who need it. We keep enquiry details for as long as needed to respond and follow up, and client records for as long as required for tax and legal purposes.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing info@tradiesol.com. We will respond within 30 days.

If you have a concern about how we handled your information, email us first and we will work to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Tradie Solutions, info@tradiesol.com